A proxy REST API wraps an existing CRM system and makes it REST capable so that widgets can access CRM data indirectly via the proxy. PROXY - a custom CRM can be integrated via a Proxy REST API or a Proxy Web Application.BACKEND - a custom CRM can be integrated as a Breeze snap-in and integrated with Workspaces via the UAC component and Client JavaScript SDK, then this integration can be exposed in the Widget API in a similar fashion as the native Salesforce CRM adapter.
See the entire customer journey and drill down on any interaction. To access the information and tools needed to deliver a superior customer experience. By using this feature contact centers will be able to: customize the layout and behavior of Workspaces for an entire contact center. Salesforce CRM data is available as a data object in the Widget API. Avaya Workspaces gives agents, supervisors, and other support personnel one place to go to. What is the Workspaces Widget Framework The Workspaces Widget Framework is a feature that extends the customization capabilities of Avaya Workspaces. SALESFORCE - Workspaces comes with an in-built Salesforce CRM adapter that provides client-side integration out of the box.REST API - If the CRM system has a REST API, a widget can be written to directly query the CRM's REST API, this approach would be considered a pure client-side integration.IFRAME - a simple widget can be written to encapsulate the CRM website in an IFRAME and make the CRM system accessible via a web page.Widgets offer several options for integrating external systems such as CRM systems into Avaya Workspaces. The Widget API provides access to the Avaya Workspaces framework and allows the widget to listen to events and take action in the form of activities such as call pick up, hang up, card active, and card inactive. The sample library includes a set of widgets that demonstrate key features of the Widget API. Using the sample project, you can create widgets and build them for production use. The Widget Framework documentation provides a sample project and a sample widget library for development purposes. You can create your own widgets to customize the layout of Workspaces according to your business needs. External widgets developed by a third-party and maintained externally.These are widgets bundled by default in every version of Workspaces, such as the Chat, Email, or Customer Details widgets. Core widgets developed and supported by Avaya.There are two types of widgets in Workspaces: The OTOS H5 complemented the lighting design with striking beam effects on both sides of the stage.Īll 525 Cameo fixtures have been supplied by UK rental specialist Liteup Events.Avaya Workspaces uses widgets to bring information from multiple sources into a single user interface.
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While the FLAT PRO G2s were placed as compact RGBWA outdoor all-rounders on all levels of the huge stage as well as in the large rig below the LED screen, the ZENIT W600s framed the walls of Windsor Castle's gardens in the background of the stage as blinders and were also used in front of and on Windsor Castle itself to make the ancient walls gleam in all colours.
In total, Nigel Catmur - who had already used hundreds of Cameo outdoor fixtures for the Platinum Jubilee of Queen Elizabeth II in 2022 - opted for 40 OTOS H5 Beam-Spot-Wash Hybrid Moving Heads, 79 ZENIT W600 LED Wash Lights, 148 FLAT PRO 7 G2 and 258 FLAT PRO 12 G2 LED Outdoor Spotlights. Nevertheless, the production team had taken precautions: all Cameo lights on and off stage were IP65 rated. Also, the 'Halo' - a 52-metre-wide and six-metre-high LED screen with 15 million pixels in total. To the left and right, 30-metre-long stage wings extended the set, along with two diagonal 13 m long catwalks leading from the front of the stage.
The impressive circular stage in front of the illuminated east wing of Windsor Castle, which houses the private chambers of the royal family, measures 35 x 35 metres. The official concert to celebrate the coronation of King Charles III, held in front of Windsor Castle, and attended by more than 20,000 visitors, which featured performances by Katy Perry, Take That and Lionel Richie, included more than 500 Cameo lights.
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